Privacy Policy


MastoRocks is committed to respecting the privacy rights of our customers (“Customers”) and their end users (“End Users”), as well as other users of the MastoRocks newsfeed API and related services (“Services”) and the MastoRocks websites, including ( and any successor sites (collectively, “Websites” and each individually, a “Website”). We created this privacy policy (“Privacy Policy”) to give you confidence as you use the Services and Websites, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Services and Websites, and not to any other websites that you may be able to access from the Services Websites or any websites of the partners or Customers of MastoRocks, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Your use of the Websites and certain aspects of the Services are governed by this Privacy Policy and the Terms of Service and in some instances a Subscription Agreement by and between you and MastoRocks. The use of information collected through our service shall be limited to the purpose of providing the service for which our Customer has engaged MastoRocks.

Traffic Data Collected

When you visit the Websites, web servers collect information about your visit (known as “traffic data”), which is stored as anonymous, aggregate data. We use traffic data to learn more about visitors’ use of the Websites and to improve the quality of the content and functionality of the Websites, as well as to target our offerings to the people most interested in them based on their use of the Websites. In order to provide the Services to our Customers, MastoRocks collects certain information and data about End Users (“End User Information”). MastoRocks provides analyses of anonymized, aggregate End User Information to its Customers and to other third parties (“Analyzed Data”). MastoRocks takes commercially reasonable efforts to ensure that Analyzed Data does not include any PII, as defined below

Personally Identifiable Information

Personally identifiable information (“PII”) is information that can be used to identify an individual user, for example, a person’s name, home address, email address or phone number. We also, through third party services, collect billing information such as credit card number. We receive and store any PII users enter on our Websites, send to us in an email or voluntarily provide to us in any other way. We may also collect PII that is necessary to fulfill MastoRocks’ legitimate interests, which will be described to you at the time of collection. We will use this information for the purposes of which it was collected.

PII Collected for Website Registration

In order for you to access certain Services, we may require you to provide us with certain PII, such as your name, phone number and e-mail address. You may also provide MastoRocks with certain optional information at your sole discretion (“Optional Information”). For the purpose of this Privacy Policy, all Optional Information that you provide us will be deemed PII.

Use of PII Collected on the Websites

The use of PII collected through our Websites shall be limited to the purposes of providing the Services to process any applicable payment and communicate with you as needed in connection with the Services.

PII Collected via the Services

Use of the Services does not require that MastoRocks’ customers provide to MastoRocks, and MastoRocks requests that its Customers do not provide to it, any PII relating to their End Users. End Users should be aware, however, that MastoRocks’ Customers may request such information from End Users in order to enable their use of and access to the Services and such PII may be included in the End User Information provided to MastoRocks. To the extent MastoRocks does receive any PII as part of the End User Information, MastoRocks shall make reasonable efforts, consistent with the terms of this Privacy Policy, to maintain the confidentiality of such PII.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve marketing, analytics, and site functionality.

Cookies and Tracking technologies

Technologies such as: cookies, beacons, tags and scripts are used by MastoRocks and our marketing partners, affiliates, analytics, and marketing service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ form submitted information. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Our Website may now or in the future include social media features, such as the Facebook “like” button and widgets, such as the “share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policies of the company providing them.

Use of PII

When you send e-mail or other communications to MastoRocks, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. MastoRocks may also use PII for various purposes, including without limitation to:

  • To help diagnose problems with the Website or Services, to administer the Website or Services, and to enhance the Website or Services for optimal user experience.

  • To monitor the usage and performance of the Website or Services, and to determine aggregate information about our users and usage patterns.

  • To customize content that may be of interest to Customers or End Users.

  • To identify you when you access and use any Website or Services.

  • To facilitate transactions and process payments.

  • To send users materials, updates, and product information regarding the Website or Services.

  • To provide maintenance, support, and customer service for the Website or Services.

  • To conduct research and analysis.

  • To contact users for information verification purposes.

  • To fulfil other legitimate purposes permitted by applicable law.


You may choose to stop receiving marketing emails or other informational emails from us by following the unsubscribe instructions included in these emails or you can contact us at If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you.

Information Sharing

MastoRocks may share PII with any third parties in the following limited circumstances:

  • We may ask if you would like us to share your PII with other unaffiliated third parties who are not described elsewhere in this policy, and we may do so with your consent.

  • We may share your PII with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with MastoRocks).

  • We may share any PII with other trusted business partners (“Partners”) for the purpose of processing PII or Analyzed Data on our behalf, but only to provide the requested Services and subject to this Privacy Policy. Such Partners shall be bound to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your PII to carry out their specific business obligations to MastoRocks and to provide your requested Services.

  • If MastoRocks is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your PII, as well as any choices you may have regarding your PII.

Confidentiality and Security

Except as otherwise provided in this Privacy Policy, we will keep your PII private and will not share it with third parties, unless we believe in good faith that disclosure of your PII or any other information we collect about you is necessary to: (1) comply with applicable laws, or a court order or other legal process; (2) protect the rights, property or safety of MastoRocks or another party; (3) enforce our Terms of Service (or applicable Subscription Agreement) or (4) respond to claims that any posting or other content violates the rights of third parties.

Information Security and Data Integrity

The security of your PII is important to us. We follow reasonable and appropriate security measures and standards to protect the PII submitted to us, both during transmission and once we receive it. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. Although we make good faith efforts to store PII in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your PII. If we become aware that your PII has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law. If we need, or are required, to contact you concerning any event that involves information about you, we may do so by email, telephone, or mail.

Lost or Stolen Information

You must promptly notify us if your PII is lost, stolen, or used without permission. In such an event, we will remove that PII from your account and update our records accordingly.

Updates and Changes to Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your PII we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Controlling Your PII Controlled by Us

As a registered user of the Websites, you can modify or delete some of the PII you have included in your profile by logging in and accessing your account. You cannot, however, change your username once you have registered. Upon your request, MastoRocks will use commercially reasonable efforts to delete your account and the PII in your profile; however, it may be impossible to remove your account without some residual information being retained by MastoRocks. We will respond to your request to access within 30 days. We may withhold information where the search for that information would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing the information, the time it would take to retrieve the data, or how difficult it may be to obtain the information requested. To exercise your rights under these provisions, please contact us at the “Contact” details below. When we receive your requests, we may ask you to verify your identity before we can act on your request.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notice to Residents of the European Economic Area

In accordance with applicable data protection laws, you may have the right to request: access to, rectification, and erasure of your PII; restriction of processing of PII; objecting to certain processing of PII; and the right to data portability. Where any processing of PII is solely dependent upon your consent, you have the right to withdraw such consent at any time. Where you believe that we have not processed your PII in accordance with applicable data protection laws, you may lodge a complaint with the respective supervisory authority or data protection regulator. The provision of PII by you will be for contractual, marketing, or analytical purposes as referred to in this Privacy Policy. If we do not have access to such PII from you, then we will not be able to undertake certain Services for you.

International Operations

MastoRocks is based in the United States of America. If you are from a country outside of the United States of America with laws governing data collection, use, and disclosure that may differ from U.S. law and you provide PII to us, please note that any PII that you provide to us may be transferred to the United States of America. By providing your PII, you hereby specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein or in any terms and conditions related to the use of and access to the Website or Services.


Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your PII from our blog or community forum, contact us at In some cases, we may not be able to remove your PII, in which case we will let you know if we are unable to do so and why.


We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Links to Other Websites

Our Websites includes links to other websites whose privacy practices may differ from those of MastoRocks. If you submit PII to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Information Related to Data Collected through the MastoRocks Service

MastoRocks collects information under the direction of its Customers, and has no direct relationship with the individuals whose personal data it processes. Where MastoRocks collects information on behalf of its Customers, MastoRocks shall be considered the processor of such information.

Service Provider, Sub-Processors/Onward Transfer

MastoRocks may transfer PII to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and agreements with our Customers.

Access to Data Controlled by our Customers

MastoRocks has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the MastoRocks’ Customer (the data controller). If the Customer requests MastoRocks to remove the data, we will respond to their request within 30 business days.

Data Retention

MastoRocks will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers. MastoRocks will also retain and use this PII as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


If you have any comments, concerns or questions about this Privacy Policy, send us an email at

Last Updated on Sept 13, 2018